Hada Labo, Japan's top skincare brand, is renowned for its exceptional hydration and scientifically backed beauty solutions. Our premium products are accessible worldwide.

HADA means SKIN in Japanese, and LABO stands for LABORATORY. Together, Hada Labo translates to SKIN LAB.

Hada Labo Tokyo draws from over 120 years of skincare expertise by Rohto Pharmaceuticals, established in 1899, blending traditional Japanese craftsmanship with modern innovation.

Our philosophy is “Give the skin what it needs, and do not give it anything unnecessary,” focusing on simplicity and efficacy to meet your skin's needs without over-complication.

Our products feature unique Super Hyaluronic Acid and handpicked ingredients, designed to hydrate and restore comfort to dry, dehydrated, and sensitive skin.

Yes! Hada Labo Tokyo products are fragrance-free, making them ideal for those who prefer skincare without perfume. They also avoid parabens, dyes, and mineral oils, ensuring compatibility with even the most sensitive skin.

The Hada Labo skincare routine is a 4-step Japanese moisturizing regimen designed to maximize the benefits of their unique products, resulting in deeply hydrated and radiant skin.

Yes, Hada Labo products are non-comedogenic and suitable for all skin types. They do not contain mineral oil and will not contribute to clogged pores.

Yes, Hada Labo products are formulated to be safe and effective for all skin types, including sensitive skin. Their super hydrating formulas help reduce sensitivity and redness, leaving your skin plump and hydrated. Always consult your dermatologist if you have any concerns.

Super Hyaluronic Acid, exclusive to Hada Labo products, blends three types of hyaluronic acid: HA+ (deep penetration), MICRO HA (multi-layer hydration), and MACRO HA (surface moisture lock). This combination ensures comprehensive, deep hydration.

Standard Shipping (5-8 Days):

• Orders below €50: €4.99
• Orders above €50: Free

Express Shipping (2-3 Days):

• All orders: €9.50

Orders are processed and shipped within 0-1 business days from the time the order is placed.

Yes, all shipping methods include tracking. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

Customers are responsible for any customs or import taxes that may apply to their orders. Please note that these fees are not included in our shipping charges.

If you receive the wrong item or your order is incomplete, please contact our customer service team so we can resolve the issue promptly.

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, contact us at [EMAIL]. Once your return request is accepted, we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately at [EMAIL] if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Yes, certain items are non-returnable. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, and gases. Additionally, we do not accept returns on sale items or gift cards. If you have any questions about the return eligibility of your item, please contact us at [EMAIL].

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at [EMAIL].